Order Help

Report the Issue Within 5 Days

If you receive an incorrect order, please contact us via WhatsApp at +961 79025922 within 5 calendar days of delivery. Be sure to include your order number, a description of the issue, and clear photos if applicable so we can review it quickly.

How We’ll Resolve It

Once the issue is verified, we will provide one of the following solutions at no extra cost to you:

• Replacement: We will arrange delivery of the correct order.
• Refund: If a replacement is not possible, we may issue a full or partial refund depending on the situation.

Return or Safe Disposal of Incorrect Items

Because some orders may contain private or confidential content, we may ask you to return or securely dispose of the incorrect items. If a return is required, we will provide full instructions and cover any applicable shipping costs. Please note that if the requested return is not completed within 15 calendar days, your replacement or refund request may be cancelled.

Our Responsibility

Our responsibility for incorrect orders is limited to replacing the affected items or issuing an eligible refund. We are not liable for indirect, incidental, or consequential damages related to the error.

Protecting Customer Privacy

Your privacy matters to us. If you receive an order that contains someone else’s personal content, please do not copy, share, or publish any part of it. We kindly ask that you notify us immediately so we can resolve the issue responsibly and protect all customer's privacy.