Privacy Policy

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page along with the revised effective date.

Information We Collect

We collect personal information to process orders, improve your experience, and provide our services effectively.

Information You Provide Directly

This may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Account login information (if applicable)
• Messages or information you share with customer support

You may choose not to provide certain information, but this may limit access to some services or features.

How We Use Your Information

1. Order Processing & Fulfillment

We use your information to:

• Process and manage orders
• Confirm purchases
• Arrange shipping and delivery
• Handle returns, replacements, or refunds
• Provide customer support

2. Communication

We may contact you regarding:

• Order updates
• Account-related notifications
• Customer support responses
• Important service announcements

3. Marketing & Promotions

With your consent where required, we may send promotional offers, discounts, or updates about Reverie products and services.

4. Service Improvement

Your information may also help us improve website functionality, customer experience, and overall service quality.

Sharing Your Information

We do not sell your personal information. However, we may share it when necessary with trusted third parties, including:

• Shipping and fulfillment providers
• Customer support platforms
• Marketing or analytics providers

These third parties only receive the information necessary to perform their services.

Data Protection

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system can guarantee absolute security.

Your Responsibilities

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Please do not share your password or account details with others.

Your Rights

Depending on your location, you may have rights related to your personal information, including the right to:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

To make a privacy-related request, please contact us directly.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our official customer support channels.

User-Generated Content

Our services may allow you to post reviews, comments, or other content publicly on our website or platforms. Please be aware that any information you choose to share publicly may be visible to others.

We cannot control how other individuals may use, share, or protect information you voluntarily make public. For this reason, we encourage you to avoid sharing sensitive personal information in public areas. Reverie is not responsible for the privacy, security, or misuse of content you choose to publish publicly.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, which may include:

Right to Access

You may request access to the personal information we hold about you and learn how it is used or shared.

Right to Correction

You may request that we update or correct inaccurate or incomplete personal information.

Right to Deletion

You may request that we delete your personal information, subject to legal or operational obligations.

Right to Data Portability

In certain cases, you may request a copy of your personal information or ask that it be transferred to another provider where legally applicable.

Right to Restrict or Object

You may request limitations on certain types of data processing or object to how your information is used in specific situations.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Marketing Preferences

You may unsubscribe from promotional emails or marketing communications at any time through the unsubscribe link or by contacting us directly. Please note that transactional messages related to orders or account activity may still be sent.

Exercising Your Rights

To protect your privacy, we may need to verify your identity before processing certain requests. This may include confirming your email, account details, or other identifying information.

You may also authorize someone to make a request on your behalf where permitted by law, though we may require proof of authorization.

We will respond to valid privacy requests within the timeframe required by applicable law.

Non-Discrimination

We will never discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your personal information, please contact us directly first so we can work to resolve the issue.

Depending on your location, you may also have the right to contact your local data protection authority or relevant regulatory body if you are unsatisfied with our response.